By providing services to the clients our company “ALPA Centrums” pays a lot of attention and energy to developing and maintaining its reputation, showing itself as a loyal partner in arranging international railway and multimodal freight forwarding according to the settled standards and requirements, observing peculiarities and demands of each client in order to satisfy the needs of our clients.
The management and the staff of the company clearly understand, that the secret of development and growth of our company is the welfare and successful development of business of each and every client, where significant part takes the forwarding services provided by us.
The main goals in the field of quality:
- to supply our clients with services according to the requirements of international and national standards;
- continuous disposition to maintain and improve the quality of our services in organizing railway and multimodal cargo transport.
Tasks to reach the stated goals in the field of quality:
- to maintain the necessary high professional level of the staff of the company and rational planning of responsibilities and rights;
- to ensure understanding of each employee the importance of the quality policy of the company;
- to investigate and follow the demands of the clients in order to improve our business, according to the international and national requirements;
- to maintain and improve the Qualitative Management System according to the requirements of ISO9001:2008 standards;
- to use the results of the inner audits of the QMS for preventing potential discrepancy;
The set goals in the field of quality will be reached by:
- precise planning of rights, responsibilities and communication among leading, executive and supervising employees of the company;
- motivated, responsible and decent performance of the staff;
- selection of reliable suppliers in order to receive qualitative services.
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